Frequently Asked Questions
All your questions about eg99, answered here
From making deposits to claiming bonuses, managing your account to withdrawing funds — find detailed answers to common questions about the eg99 platform below.
We have organised the most frequently asked questions from eg99 users into four categories — withdrawals, account and login, deposits, and welcome bonus. Every answer is written in line with the actual rules of our platform. If you cannot find an answer here, contact our 24/7 live chat or email us.
How to Withdraw
The minimum withdrawal amount at eg99 is ৳800. Withdrawal requests below this limit will not be accepted. Make sure your balance is at least ৳800 before requesting a withdrawal. Once a request is submitted, funds are usually sent within 5 to 30 minutes.
Yes, but you must meet the wagering requirement. The wagering requirement for eg99's welcome bonus is 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing — on the bonus amount only, not on your deposit. Bonus winnings can be withdrawn only after the requirement is met.
No. Withdrawals from eg99 are always sent to the player's own registered bKash, Nagad, Rocket, or Upay account, or to their own bank account. Sending funds to a third-party wallet is not permitted for security reasons. Providing an incorrect number may cause delays in processing.
Withdrawal processing at eg99 is usually completed within 5 to 30 minutes. Funds sent via bKash, Nagad, Rocket, and Upay arrive the fastest. Bank transfers may take slightly longer due to the bank's own processing, but requests are dispatched promptly from our end.
Yes, eg99's withdrawal service is available 7 days a week, 24 hours a day. You can submit a request at night, on public holidays, or on weekends, and it will generally be processed within the same 5–30 minutes. If you have any issues, contact us via 24/7 live chat.
Account & Login
Logging in from a new device or browser is completely normal and permitted. However, for security purposes, there may be a verification step the first time you log in from a new device. Use your correct username and password. If you have any trouble, eg99 live chat is available to help.
First, make sure your username and password are typed correctly — keep in mind that they are case-sensitive. Clear your browser cache and cookies, then try again. If you have forgotten your password, use the "Forgot password?" option on the login page. If the problem persists, contact [email protected] or live chat.
No. Under eg99's rules, each person is allowed only one account. Attempting to open multiple accounts may result in all associated accounts being suspended, and any deposited balance may be forfeited. This rule is strictly enforced to prevent bonus abuse.
Click the "Forgot password?" link on the eg99 login page and enter your registered email or mobile number. The system will send a reset link or code. Use the code to set a new password. If you run into any issues during this process, contact [email protected] — our team will assist you in Bengali.
Deposits
eg99 does not charge any deposit fee. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transaction charges — this depends entirely on the payment method's own policies. Bank transfers may also be subject to the bank's own charges.
Deposits are usually reflected within a few minutes. If more than 15 minutes have passed and the funds have not appeared in your account, contact us via live chat or at [email protected] with your transaction ID or a screenshot. With the correct information, our team will be able to resolve it quickly.
Log in to eg99 and select bKash from the deposit menu. Send money to our designated bKash number and enter the transaction ID in the deposit form. The minimum deposit amount is ৳100. Be sure to provide the correct reference number, otherwise your deposit may be delayed.
Yes, Nagad is one of eg99's supported payment methods. The process is the same as bKash — select Nagad from the deposit menu and follow the instructions. Minimum deposit is ৳100. After the transaction is completed, your balance is usually updated within a few minutes.
eg99 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other commercial banks). The minimum deposit amount is the same for all methods — ৳100.
Welcome Bonus
No. eg99's 100% first deposit welcome bonus is available only once per player. It is applied automatically with the first deposit and can be worth up to ৳20,000. Attempting to claim the bonus again by opening a second account is a violation of the rules.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus balance will expire. The exact validity period is shown in your account when the bonus is activated. It is therefore recommended to start playing as soon as possible after receiving a bonus.
Yes. The welcome bonus is not mandatory — you can choose not to take it and play with real money directly. To cancel a bonus, submit a request through account settings or live chat. If a bonus has already been activated and wagering has begun, additional conditions may apply to the cancellation.
Slot games generally count 100% toward the wagering requirement. Live casino, table games, and fishing games may contribute at a different rate. To find out the contribution rate for specific games, check the terms and conditions page or ask at [email protected] — we will provide full details.
With eg99's 100% welcome bonus, depositing ৳1,000 gives you a ৳1,000 bonus — bringing your total playing balance to ৳2,000. The wagering requirement is 10 times the bonus amount, meaning you must place a total of ৳10,000 in bets before withdrawing bonus winnings — on the bonus amount only, not on the original deposit.
eg99's welcome bonus goes up to ৳20,000. Depositing ৳20,000 or more will earn you the full maximum bonus. For example, depositing ৳42,000 will give you a ৳20,000 bonus and bring your total balance to ৳62,000. Any deposit above the bonus cap does not add to the bonus amount.
Have more questions? We're here to help
eg99's support team is available 7 days a week, 24 hours a day in both Bengali and English. Contact us for any question or issue.
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