Data Protection Policy

eg99's Privacy Policy — Your Data Is Our Responsibility

We are committed to protecting the personal information of all registered users on the eg99 platform. This policy explains how your information is collected, used, and kept safe.

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the website and services operated by eg99 ("we", "us", "platform"). When you create an account on eg99, use the platform, or contact us in any way, you are considered to have accepted the terms of this Policy.

eg99 is a safe and reliable online entertainment platform for players in Bangladesh. We believe you should have full control over your personal information. This Policy has been written with transparency in mind — so you can clearly understand what data we hold, why we hold it, and how we keep it secure.

This Policy may be updated at any time. For significant changes, we will notify you through the platform or at your registered email address.

2. What Information We Collect

eg99 only collects information that is necessary to provide you with the best possible service. The different types of information are described below:

Personal Identity Information

Information you provide when registering an account:

  • Full name
  • Date of birth (for age verification)
  • Email address
  • Mobile number
  • Password (stored in encrypted form)

Financial & Payment Information

Information required to process deposits and withdrawals:

  • bKash, Nagad, Rocket, or Upay account number
  • Bank account details (if applicable)
  • Transaction history
  • Deposit and withdrawal amounts

Usage Information

Information collected automatically while you use the platform:

  • IP address and device type
  • Browser version and operating system
  • Login time and session details
  • Gaming activity and betting history

Communication Information

Information provided when you contact us:

  • Live chat message content
  • Email content and date sent
  • Details of complaints and feedback
  • Support ticket information

3. Purpose of Using Your Information

eg99 uses the information collected about you for the following legitimate purposes:

Account management and verification: Your information is used to complete registration, confirm your identity, and verify your age (21+ confirmation).
Payment processing: To complete secure and fast financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer support: To resolve your issues and answer your questions via 24/7 live chat and email.
Fraud and malpractice prevention: To protect the platform and users from unauthorized access, money laundering, or any other dishonest activity.
Service quality improvement: To analyze user experience and further improve the platform's performance and gaming experience.
Responsible gaming assurance: To monitor gaming activity, identify problematic behavior, and provide necessary support.
Legal compliance: To comply with applicable laws and regulations and to respond to legitimate requests from authorities.
Communication and notifications: To inform you of important account-related notices, security alerts, and changes to our policies.

4. Cookies & Tracking Technologies

eg99 uses cookies and similar technologies to improve your browsing experience and to operate the platform effectively.

Essential Cookies

These are strictly necessary for the basic operation of the platform. They maintain your login session and ensure security. Without these cookies, the platform will not function properly.

Analytical Cookies

These help us understand how users interact with the platform. This information is analyzed in aggregated and anonymized form, which helps us improve the quality of our service.

Preference Cookies

These are used to remember your language preference, display settings, and other personal preferences, so you do not have to re-configure them on each visit.

You can control cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

5. Sharing Information with Third Parties

eg99 does not sell your personal information or rent it to advertisers. However, information may be shared in the following limited circumstances:

Service Providers

We work with trusted third-party service providers to handle specific functions such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and customer support. These providers receive only the information needed for their contracted work and are required to comply with our privacy standards.

Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from a law enforcement agency, or any other legal process. In such cases, we will provide only the specific information requested and required.

What We Never Do

  • Sell or commercially exploit your information
  • Share your information with third parties for marketing purposes without your consent
  • Collect unnecessary or excessive information
  • Transmit sensitive information through insecure channels

6. Data Security Measures

eg99 has implemented advanced technical and organizational measures to protect your personal and financial information:

SSL Encryption

All data transmission is encrypted using SSL/TLS technology, which prevents third-party access.

Firewall Protection

Advanced firewall and cybersecurity measures prevent unauthorized access.

Secure Passwords

Passwords are never stored in plain form — strong hashing algorithms are always used.

Regular Audits

Security measures are regularly evaluated and updated to ensure the highest level of protection at all times.

Your role is also important in keeping your account secure. Use a strong password and never share your login details with anyone.

7. Data Retention Period

eg99 does not retain your information longer than necessary. We follow the principles below for data retention:

Active Account Data

All relevant information is retained while your account remains active. This is necessary to provide the service, maintain transaction history, and ensure customer support.

After Account Closure

Even after an account is closed, some information may need to be retained for a defined period for legal, regulatory, or fraud prevention reasons. Such information is held only in accordance with applicable law.

Data Deletion Requests

Where there is no legal obligation to retain it, you may request that your information be deleted. Please contact [email protected] for this. We will respond within a reasonable time after receiving your request.

8. Your Rights & Choices

As an eg99 user, you have the following rights regarding your personal information:

Right to Access

You have the right to know what information we hold about you and to receive a copy of that information.

Right to Rectification

You have the right to request that your information be corrected if it is inaccurate or out of date.

Right to Erasure

In certain circumstances, you have the right to request permanent deletion of your information, where there is no legal obligation to retain it.

Right to Object to Processing

You have the right to object to the use of your information for certain purposes and to request that such processing be restricted.

To exercise any of the above rights or to make any request regarding your information, please contact our support team.

9. Protection of Minors

eg99 strictly provides services to those aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

If we become aware that information from a minor has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has created an account on eg99, please contact [email protected]. We will take prompt action.

10. International Transfer of Data

eg99's servers and services may be located in various countries. As a result, your information may be processed outside of Bangladesh. In such cases:

  • Data protection standards are ensured to be equivalent to or higher than those in Bangladesh.
  • Agreements with third-party service providers include strict data protection terms.
  • All applicable laws and regulations relating to international data transfers are followed.
  • Sensitive financial information is always transferred in encrypted form.

11. Changes to the Policy

eg99 reserves the right to update this Privacy Policy in response to applicable law, technological changes, or business needs. For significant changes:

We will send a notice to your registered email address.
A clear notification will be displayed on the platform.
The effective date of the change will be clearly stated.
Continued use of the platform after changes have been made will be considered acceptance of the updated Policy.

A separate notice may not be given for minor or linguistic changes. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.

Support Team

Live Chat
Available 24/7 — in Bengali and English
Response Time
24 hours a day, 7 days a week

Any formal requests related to data protection should be sent via email, so that your issue can be properly documented and resolved. Thank you sincerely for your trust and confidence in eg99.